If anything is not working in Krookie, please let us know. We reply to every message within 2 business days.
Email us at the address below. Telling us which screen you were on and what you were trying to do helps us answer faster.
noid80@hanmail.netIncluding your device and app version (e.g. iPhone 15, 1.0.6) makes it much easier to find the cause.
Open the home screen, choose an audition that is currently open, and tap Apply. You can apply with one video you already have. Your real name and contact details are shared only with that agency, and only after you pass the first round.
Please check the length and file size of the video first. Closing the app during an upload cancels it. Try again on Wi-Fi, and if it still fails, email us with your device name and the length of the video.
Check that notifications for Krookie are enabled in your device settings. You can also turn them back on from your profile page inside the app.
Every video and profile has a report button. Reports are reviewed within 24 hours, and content is removed or the account suspended if our guidelines were broken. Blocking a user hides their content from you immediately.
You can delete your account yourself from your profile page in the app. Your videos and personal data are erased within 30 days. If you cannot sign in, email us from the address you registered with.
Tap Forgot password on the sign-in screen to receive a reset link at your registered email address.
Krookie lets you apply to K-pop agency auditions from your phone. A new agency audition opens every week, and you can apply with one video you already have. Agencies review the videos themselves.